Ocular Travels Return Policy

Effective Date: 11/11/2024

At Ocular Travels, we strive to provide high-quality products to enhance your spiritual journey. If you’re not completely satisfied with your purchase, we’re here to help.

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1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within 30 days of receipt.
• Products must be in their original condition, unused, and in their original packaging.
• A valid proof of purchase (e.g., order confirmation or receipt) must be provided.

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2. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products created specifically for you.
• Used, damaged, or incomplete items, unless the damage occurred during shipping or was due to our error.

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3. Refunds

• Refunds will be processed back to your original payment method once the returned item is inspected and approved.
• Shipping costs are non-refundable unless the return is due to a shipping error or a defective item.

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4. Exchanges

We offer exchanges only for products that are:

• Defective or damaged upon arrival.
• Exchanged for the same product, subject to availability.

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5. Return Process

To ensure a smooth return experience, please follow these steps:

1. Initiate Your Return
   Contact our customer service at support@oculartravels.com with your order number and the reason for your return.
2. Authorization
   Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number along with return instructions.
3. Package Your Return
   • Ensure the item is securely packed in its original packaging to prevent damage during transit.
   • Clearly include the RMA number in or on the package.
4. Ship Your Return
   • Use a shipping method with tracking to send the package to the address provided by our customer service team.
   • You are responsible for return shipping costs unless otherwise stated.
5. Inspection and Refund/Exchange
   • Once we receive your returned item, it will be inspected for eligibility.
   • Refunds or exchanges will be processed within 5-7 business days, and you’ll receive a confirmation email once completed.

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6. Contact Us

If you have questions or need assistance with your return, please don’t hesitate to reach out:

• Email: support@oculartravels.com

We’re here to make your experience with Ocular Travels smooth and satisfying.